We may change our services from time to time, and therefore our Privacy Policy may change at any time also without notice.
Last updated: November 2025
How we collect your information
How we use and disclose your personal information
Online data collection and cookies
Accessing, amending, updating and correcting your information
Our contact information and resolving your concerns
We may change our services from time to time, and therefore our Privacy Policy may change at any time also without notice.
Last updated: November 2025
Bupa Medical Centres and Mindplace Clinics are provided by Bupa Health Centres Pty Ltd (ABN 85 601 714 738), referred to here as ‘Bupa Healthcare’, ‘we’, ‘us’ and ‘our’. ‘You’ and ‘your’ refers to the individuals that we interact with.
Your privacy and maintaining the confidentiality of your personal information is important to Bupa Healthcare. This Privacy Policy ('Policy') describes how we handle your personal information and provides information about how you can exercise your rights in relation to your personal information.
The personal information that we collect about you may include the following:
Where you are a child and you are not capable of providing consent, your parent or guardian will provide any consent on your behalf that we require to our collection, use and disclosure of your personal information and health information.
If you are listed as the emergency contact, Next of Kin, or attorney of patient of a Bupa Medical Centre or Mindplace Clinic, the personal information that we hold about you may include:
We may collect personal information directly from you in a number of ways depending on our relationship with you, including when you:
We may also collect information about you from third parties, such as:
If you are providing us information about another person on their behalf, you must ensure that you have their permission to do so and you should inform that person (where practicable) that we will handle their information in accordance with this Policy.
We use your personal information primarily to provide, manage and administer our healthcare services and operate an efficient and sustainable business.
In addition, we may use your personal information to:
In order to allow us to provide, manage and administer our health services, and to operate an efficient and sustainable business, we may disclose your information to third parties.
This may include disclosure to:
Some of the service providers that help us deliver our services use subcontractors or sub-processors that are based overseas. This may include locations such as the United States.
We use some AI applications and may process your personal information using AI, including for transcription services and generation of referrals.
From time to time, we may contact you to provide you with information about us, our healthcare services, and other products and services offered by the Bupa Healthcare or its related companies that may be of benefit to you.
If you do not wish to receive marketing material from us, you can contact us at any time using our contact details at the end of this Policy or unsubscribe using the facility in the communication we send you. When you contact us to make this request, we will action your request within 5 business days.
If you request not to receive marketing material, please note that we will still contact you in relation to our ongoing relationship with you, such as in relation to bills, appointment reminders and recalls.
When you visit a Bupa Medical or Mindplace Clinic website, we will collect certain technical information generated by your activities on the website. This may include information such as your device IP address, browser type and version, operating system and version, the pages of our website you visited and the time spent on each page, the information you searched for, the date and time of your visits and other statistical information.
We use this information to improve the browsing experience on our website, as well as to optimise and personalise your use of Bupa Healthcare websites and digital products.
Our websites use ‘cookies’ and similar online behavioural tracking technologies. Cookies are small text files placed on your device by a web server when you access a website. We use cookies to collect data about which web pages are most popular, peak usage times, websites you have visited and other information that helps us make our websites more helpful and easier to use.
Cookies are designed to identify devices rather than individual users. We may, however, use them to help personalise your visit to our websites by linking the cookie on your device to your personal information stored on our system.
You can choose if and how to accept cookies by configuring the preferences and options in your web browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. If you decide not to accept cookies, however, you may not be able to gain access to all the content and functions of our websites.
We may also use products offered by third parties to undertake activities such as website analytics, email campaign management and online behavioural advertising.
You can visit youronlinechoices.com.au for more information about how to opt out of certain behavioural advertising and for further information about how these tools work.
You have the right to access the personal information that we hold about you and you can do so by contacting us using the details below to make your request.
We will always endeavour to meet your request for access within a reasonable time and in the manner requested by you if it is reasonable to do so. However, if we decline your request for access, we will provide you with written reasons.
We will take reasonable steps to ensure that your personal information is accurate, complete and up to date. If you believe that any information we hold about you is inaccurate, incomplete or out of date, you should contact us using the details that follow to let us know.
You can contact us at any time if you have any questions or concerns about this policy or how your personal information has been handled.
You can contact:
If, after contacting us, you still have concerns, don't understand a decision we've made, or if you do not feel your complaint has been resolved, you are able to seek advice from the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or by following the instructions on the OAIC website .