A link will be provided to you on the day of your session. We may also send you a brief questionnaire to help make sure your first session is as smooth as possible.

You will be able to access your session via the same web browser and camera which you use on your mobile phone, tablet, personal computer or laptop. We recommend you attend the session in a private, quiet location with strong internet coverage. Our psychologists may request you relocate or reschedule your session if you are in a location which is unsafe or distracting.

Medicare rebates are available if your GP has completed a Mental Health Care Plan.

You don’t need to be a Bupa member to access online Mindplace sessions, we welcome members of all Australian health funds, as well as customers without health fund cover. Check with your fund to see what rebates you may be eligible for.

Mindplace also provides services to clients who are eligible for DVA, Workcover/WorkSafe, motor vehicle accident and other schemes. Please refer to your fund provider to find out which services you qualify for.

We accept Medicare Mental Health Care Plans as well as claims against eligible private health insurance extras cover*. Our services may also be eligible for reimbursement under NDIS self-managed plans, workers compensation claims, as well as other State and Federal funding packages. Speak to your GP for more information.

*waiting periods, yearly limits, benefit claiming restrictions, policy and fund rules apply.